Terms and Conditions
Last Updated: 21/9/2024
By using this website, https://store.masterwong.tv/ ("Website"), you agree to the following terms and conditions ("Terms"). Please read them carefully. If you do not agree to these Terms, you must not use the Website or its services. These Terms govern your use of the Website, any services or products provided by Global Wing Chun Ltd. ("Company," "We," "Us," "Our"), including online courses, digital goods, and downloadable content (collectively, "Products" or "Services").
1. Terminology
The following definitions apply to these Terms and any related policies:
"Customer," "You," "User," "Your": Refers to the individual accessing and using the Website.
"Company," "We," "Us," "Our": Refers to Global Wing Chun Ltd..
"User Account" or "Account": The online account maintained by You at the Website to access the Services.
"Products": Refers to digital goods such as online courses, e-books, software, and downloadable content provided by the Company.
"Services": Refers to all offerings provided via the Website.
All rights not expressly granted to You under these Terms are reserved by the Company.
2. Use of Services and Products
By accessing and using the Services and Products, You are granted a limited, personal, non-exclusive, non-transferable, and revocable license to use the Services for your personal, non-commercial use. You may not:
Share or distribute access to your Products with third parties.
Modify, sell, lease, or exploit any part of the Products or Services unless explicitly authorized by Us in writing.
Circumvent, disable, or interfere with any security measures associated with the Website or Products.
User Account: You agree to use only one User Account and not share your login credentials with others.
3. Privacy and Data Protection (GDPR, CCPA, PIPEDA Compliance)
We are committed to protecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Union (EU), California Consumer Privacy Act (CCPA) for residents of California, USA, and PIPEDA (Personal Information Protection and Electronic Documents Act) for users in Canada. Our Privacy Policy explains how We collect, process, and protect Your personal data.
Data Collection: We collect personal information such as email addresses, payment details, and IP addresses to facilitate the delivery of Products and Services.
Purpose of Data Collection: We use your personal data to process orders, deliver products, provide customer support, and promote additional products and services, subject to your consent.
User Rights (GDPR): If you are an EU/EEA resident, you have the right to:
Access the personal data we hold about you.
Request correction or deletion of your personal data.
Withdraw consent for data processing at any time.
Request a copy of your data in a portable format.
Object to how your personal data is processed for marketing purposes.
User Rights (CCPA): If you are a resident of California, USA, you have the right to:
Know what personal data is being collected and how it is used.
Request the deletion of your personal data.
Opt out of the sale of your personal information.
Receive equal service and pricing even if you exercise your privacy rights.
User Rights (PIPEDA): If you are a resident of Canada, you have the right to:
Know why your personal data is being collected and how it is used.
Request access to your personal data.
Correct or amend any inaccuracies in your personal data.
Withdraw consent for the collection, use, or disclosure of personal data at any time.
You can exercise these rights by contacting us at masterwonggroup@googlemail.com. For more information, please review our Privacy Policy.
4. Cookie Policy and Consent
We use cookies and similar tracking technologies to enhance your browsing experience and provide personalized content. By using our website, you agree to the use of cookies as outlined in our [Cookie Policy]. You may modify your cookie preferences at any time by accessing the settings in your browser or visiting our [Cookie Settings] page.
Cookie Consent: We require explicit consent for the use of non-essential cookies (e.g., analytics, marketing) under the ePrivacy Directive (EU) and GDPR.
Managing Cookies: You can withdraw your consent for cookies or modify your preferences at any time through the [Cookie Settings] page on our Website.
5. Data Retention and Storage
We retain your personal data only as long as necessary for the purposes set out in this Privacy Policy or to comply with legal obligations. Payment details will be stored securely for a period of [insert retention period], after which they will be permanently deleted.
Data Retention Policy: Personal data will be retained for the duration of your relationship with us, unless otherwise required by law. After this period, your data will be securely deleted or anonymized. You may request deletion of your personal data at any time.
6. Customer Support
We provide customer support via email for any issues related to the use of Products. Please contact masterwonggroup@googlemail.com with "Support" in the subject line.
We will not be held liable for technical issues related to your device, internet speed, or location, and reserve the right to determine whether any issues arise from our services or external factors.
7. No-Refund Policy for Digital Goods (with Exceptions)
All sales of digital goods are final unless otherwise specified under the Refund Policy section. However, we recognize certain exceptions as described below:
Refund Exceptions: You may request a refund if:
A fraudulent or unauthorized transaction has occurred.
The Product is defective or does not meet its description.
Refund requests must be made within 14 days of purchase by contacting masterwonggroup@googlemail.com with proof of purchase and details of the issue.
Chargebacks: Initiating a chargeback through your bank or payment provider for a legitimate, completed transaction without following our refund process is considered a breach of this Agreement. If you initiate a chargeback without reasonable cause, we reserve the right to suspend or terminate your account and future access to our Products and Services.
Fraudulent Chargebacks: If a chargeback is falsely initiated, we reserve the right to dispute the claim and recover the amount, including legal fees and costs associated with the investigation of fraudulent activities.
8. Right to Withdrawal (EU Consumers)
If you are a resident of the European Union, you have the right to withdraw from this purchase within 14 days, unless you have expressly waived this right to access digital content immediately.
Waiver of Withdrawal: By purchasing digital goods on our website, you consent to the immediate download and acknowledge that you waive your right to withdrawal.
9. Fees, Payment Methods, and Cross-Border Transactions
You agree to pay all applicable fees for Products and Services using an authorized payment method (e.g., credit card, PayPal, etc.) as provided on the Website.
Accepted Payment Methods: We accept major credit cards, PayPal, and other authorized third-party payment methods as indicated during the checkout process.
Currency and Taxes: All prices and fees for Products and Services are listed in U.S. Dollars (USD) unless otherwise specified. You are responsible for any currency conversion fees or foreign transaction charges imposed by your payment provider. You are also responsible for paying all applicable taxes, such as sales tax or VAT, as calculated and displayed during checkout.
Third-Party Payment Processors: Payments are processed by third-party providers (e.g., PayPal, Stripe). By using these services, you agree to their terms of service and privacy policies. We are not responsible for issues arising from third-party payment processors, including payment delays, unauthorized transactions, or service outages. Any payment-related disputes must be resolved directly with the third-party provider.
Cross-Border Payments: If you are purchasing from outside the United States, additional fees may apply (e.g., cross-border transaction fees, taxes). We are not responsible for any additional fees, taxes, or duties incurred during cross-border transactions.
Auto-Renewal for Subscriptions (if applicable): Subscription services are automatically renewed at the end of each billing cycle unless canceled before the renewal date. You authorize Us to charge your payment method for recurring fees unless you cancel the subscription.
10. Intellectual Property
All content on the Website, including text, designs, graphics, and trademarks, is the exclusive property of Global Wing Chun Ltd. and is protected under applicable copyright and trademark laws. You are granted no ownership rights in the Products or intellectual property, except for the limited license provided under these Terms.
You may not copy, distribute, or use the content for commercial purposes without written permission from the Company.
11. User Conduct and Content
If the Services enable You to post or share content ("User Content"), You retain all rights to Your User Content. However, by submitting User Content, you grant Us and other users a worldwide, royalty-free license to use, share, and modify your content via any social media platform.
You agree not to post any Prohibited Content, including but not limited to:
Content that promotes discrimination, illegal activity, or violates intellectual property rights.
Private or confidential information without consent.
Content that is obscene, sexually explicit, or harmful to minors.
Enforcement: Any violation of these terms may result in the suspension or termination of your account, removal of User Content, or other corrective actions as deemed necessary by the Company.
12. Force Majeure
The Company shall not be liable for any failure to perform its obligations under these Terms due to circumstances beyond its control, including but not limited to natural disasters, pandemics, acts of terrorism, war, government regulations, strikes, or failures of communication networks. In such circumstances, the affected party shall be excused from further performance for the duration of the event.
13. Arbitration and Dispute Resolution
By agreeing to these Terms, You agree to resolve any disputes with Us through binding arbitration rather than in court. Arbitration will be conducted in accordance with the rules of the London Court of International Arbitration (LCIA) and will be held in Suffolk, UK.
Mediation before Arbitration: Both parties agree to attempt to resolve disputes through mediation in good faith before proceeding to arbitration. If mediation does not resolve the dispute within [30/60] days, either party may proceed to arbitration.
Class Action Waiver: You waive your right to participate in any class action or similar legal proceeding.
Opt-Out: You may opt out of this arbitration agreement by notifying Us in writing within 30 days of accepting these Terms.
This clause does not apply where arbitration is prohibited by law or in disputes involving consumer protection rights.
14. Cross-Border Data Transfers
If we transfer personal data across borders, we take appropriate steps to ensure that your personal data is protected in accordance with applicable laws. For data transferred from the European Union or European Economic Area to countries outside of the EU/EEA, we use Standard Contractual Clauses (SCCs) approved by the European Commission, and other appropriate safeguards in accordance with GDPR.
15. Termination
We may terminate your access to the Website and Services at any time, with or without notice, for any reason, including violation of these Terms. Upon termination, your access to previously purchased digital goods may be revoked at our discretion. However, in cases where access is revoked, we will attempt to provide you with a reasonable opportunity to download and retain your purchased content prior to termination.
16. Website Accessibility
We are committed to ensuring that our website is accessible to individuals with disabilities. If you experience any issues accessing content on our Website, please contact us at [insert email], and we will make every effort to accommodate your needs.
17. Modifications to Terms
We reserve the right to modify these Terms at any time. In the event of significant changes, We will provide notice via email or on the Website. Your continued use of the Services after the changes take effect constitutes your acceptance of the revised Terms.
18. Export Control and Sanctions Compliance
By using our services, you confirm that you are not located in a country that is subject to U.S., EU, or other applicable government sanctions or export restrictions. We reserve the right to refuse service to individuals in restricted or sanctioned jurisdictions.
19. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision will not be considered a waiver of those rights.
20. Entire Agreement
These Terms, along with our Privacy Policy, constitute the entire agreement between You and Us regarding the use of the Website and Services, superseding any prior agreements.
21. Contact Us
If you have any questions about these Terms, please contact us at masterwonggroup@googlemail.com.
Effective Date: 21/9/22024
Global Wing Chun Ltd.